Blue Skies Mutual Aid is a registered 501(c)(3) nonprofit organization (EIN 88-3239129) serving Gaines, Yoakum, Terry, Dawson, and Andrews counties in West Texas.

This policy applies to blueskiesma.com, our web app and mobile app, our phone and text message communications, and information we collect in person while providing services.

From people we assist: name, phone number, email, mailing address, county, household details needed to coordinate help, and case notes recorded by staff.

From volunteers and staff: name, contact details, coverage areas, training records, time entries, and signed forms.

From donors and supporters: name, email, and details needed to record a contribution. Card numbers are handled by our payment processor and never stored by us.

Mobile information: your mobile phone number, your text message consent (including the date, method, and wording you agreed to), and the content of texts exchanged with us.

Automatically: basic technical information such as browser, device, and error details used to keep the site working and secure.

We use information only to:

• Coordinate assistance, deliveries, appointments, and case follow-up
• Communicate with you by phone, email, or text about your request or account
• Schedule and support volunteers
• Acknowledge donations and meet grant, tax, and legal reporting duties
• Keep accounts and systems secure and prevent misuse

We do not sell personal information, do not use it for targeted advertising, and do not share it for cross-context behavioral advertising.

If you agree to receive texts, or text us first, we use your mobile number only to text you about your request, deliveries, appointments, account notices, and replies from our staff. We never send marketing, promotions, or donation appeals by text.

Message frequency varies. Message and data rates may apply. Reply STOP (or PARAR) to opt out at any time, or HELP (or AYUDA) for help. For help you can also call (432) 303-1691 or email support@blueskiesma.com. Agreeing to texts is never required to receive our services.

See our SMS Terms and how we collect text consent.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers and text messaging opt-in data and consent will never be sold, rented, leased, traded, or shared with any third party or affiliate for any purpose, including marketing or promotional purposes.

We share personal information only:

• With staff and volunteers whose role requires it
• With partner organizations when you have authorized a referral
• With service providers that help us operate, listed on our subprocessors page, who are bound to keep it confidential and use it only for our services
• When required by law, court order, or to protect someone's safety

All of the categories above exclude text messaging originator opt-in data and consent. That information is never shared with any third party.

We keep records only as long as needed for the assistance provided and for retention periods required by our funders and by law. Health-related records are held for the minimum required period and then securely deleted. Text consent records are kept as proof of consent for as long as we text you and for the period carriers and regulators require afterward.

We use encryption in transit, role-based access controls, account security checks, and activity logging. Sensitive client and health information is treated with HIPAA-conscious safeguards and is visible only to staff who need it. No system is perfectly secure, but we work to protect your information. Learn more on our security page.

You can ask for a copy of your information, ask us to correct or delete it, and opt out of texts at any time. Where a request conflicts with a legal retention duty, we will explain what we must keep and why. We confirm your identity before acting and respond within 45 days.

Submit a privacy request or delete your account.

We assist households that include children, and a parent or guardian provides that information. We do not knowingly collect information directly from children under 13 online. If you believe a child has given us information, contact us and we will delete it.

We may update this policy from time to time. The date at the top shows the latest version. If we make significant changes, we will post a notice on our website. We will never change how SMS opt-in data is handled without first asking for your consent.

Blue Skies Mutual Aid
Phone: (432) 303-1691
Email: support@blueskiesma.com
Website: blueskiesma.com